Frequently Asked Questions
Quick answers about repairs, parts, data, and mail-in service. Can’t find it? Ask us — we’re happy to help.
General Questions
What types of smartphones do you repair?
We service most major brands and models — including iPhone, Samsung Galaxy, Google Pixel, Motorola, and more. If your device isn’t listed on our site, contact us and we’ll confirm parts and turnaround.
I tried a DIY repair. Can you still help?
Yes. Bring it in (or mail it). We’ll assess what’s been done, quote next steps, and let you know if any micro-soldering or parts replacement is needed.
Can I get a deal on multiple repairs?
Often, yes. If we’re already opening the device, some additional repairs can be discounted. Tell us the full list and we’ll bundle where sensible.
How long do repairs take?
Many phone repairs are same-day. Board work, liquid damage, laptops, and data recovery vary by parts and diagnosis. We’ll estimate after check-in.
Mail-In Repair
Can I mail in any device?
If we list it on our site, you can mail it. Not sure? Message us with the model number and issue; we’ll confirm feasibility and next steps.
What should I include in the shipment?
Just the device (no case, charger, or retail box). Use a sturdy box, anti-static protection if available, and include your order/name/contact info. We’ll ask for anything else if needed.
Do I need to include my passcode?
Recommended. Without it, we can’t fully test features that require unlock (camera, Wi-Fi/Bluetooth settings, certain sensors). If you prefer not to share it, we’ll do limited post-repair testing and note the exceptions.
Do you need my SIM card?
No. We can test most functions without it. If cellular activation is part of the issue, leaving the SIM in helps us validate.