We service most major brands and models—including Apple iPhones, iPads, MacBooks, Samsung Galaxy phones and tablets, Google Pixels, Microsoft Surface, and game consoles. If your device isn’t listed on our site, contact us; we likely repair it.

Walk-ins are always welcome at our Seattle shop! However, booking an appointment online guarantees we can verify and reserve the exact parts for your specific device, leading to a much faster turnaround time.

Most common repairs (like iPhone/iPad screens and battery replacements) are completed the same day, often within 1 to 2 hours. Board work, liquid damage recoveries, and laptops vary based on parts and diagnostic queues.

Yes, every standard repair starts with a complimentary diagnostic. If your device has extensive logic-board damage that requires complex micro-soldering teardowns to test, we will quote you a small diagnostic fee which is credited toward your final repair.

We offer both! Depending on your device model and budget, we provide premium Original Equipment Manufacturer (OEM) quality parts for the best performance and color accuracy, as well as highly-vetted, budget-friendly aftermarket alternatives.

Absolutely. Our expert technicians use specialized serialization programmers to copy your original screen's code to the new display, retaining True Tone. We also carefully transfer your TrueDepth camera and home button sensors to ensure all biometric security features function flawlessly.

Yes. If we are already opening the device, we automatically discount the redundant labor costs for additional repairs—such as replacing a degraded battery while we already have your cracked screen removed.

We offer a standard limited lifetime warranty on most parts and labor against manufacturer defects (such as a screen experiencing touch issues or dead pixels without any physical damage). Consumable items like batteries, charging ports, and logic-board work are covered for 6 months. Accidental drops or liquid damage post-repair will void the warranty entirely.

Yes! We confidently offer a low price guarantee. If you find a local, brick-and-mortar competitor with a lower advertised price for the exact same high-quality part tier and repair service, we will gladly match it.

Yes. Standard hardware repairs (screens, batteries, charge ports) do not require wiping your device, and your personal data remains untouched. We follow strict privacy protocols. However, for complex motherboard or liquid damage repairs, we always recommend backing up your data to the cloud beforehand if your device still powers on.

While not strictly mandatory, providing your passcode is highly recommended. It allows our technicians to perform comprehensive pre- and post-repair diagnostic tests (checking cameras, microphones, Wi-Fi, touch sensitivity) to ensure everything functions perfectly. If you prefer not to share it, we will note that the device could only be partially tested.

No, please remove your SIM card before dropping off or mailing in your device. We use our own test SIMs to verify cellular connections if needed.

Yes. Our expert micro-soldering team specializes in board-level data recovery. Even if your device has suffered catastrophic liquid or physical damage, we can often repair the power circuits temporarily to extract your critical photos and files.

No! The rice trick is a myth and actually accelerates corrosion by introducing starch and locking in moisture without air circulation. Power the device off immediately, do not plug it into a charger, and bring it to our shop as soon as possible for professional ultrasonic cleaning.

It heavily depends on how quickly it is brought in and whether it was plugged into a charger while wet. Often, we can repair the micro-components damaged by water to either fully restore the phone or temporarily power it on long enough to rescue your valuable data.

Yes, we see this all the time! Bring in your device (and all the loose parts/screws you have in a baggie). We will carefully assess what has been done, provide a quote to fix any torn flex cables or new issues, and properly reassemble the device for you.

It's simple! Fill out our mail-in form online. Securely package your device in a sturdy box with bubble wrap (no chargers or cases), and ship it to our Seattle address. We diagnose it the day it arrives, contact you with a firm quote, fix it, and ship it back securely via a tracked carrier.

Please send only the device itself. Do not include your protective case, charging cables, or the original retail box, as we cannot guarantee their safe return. Wrap the device thoroughly in bubble wrap and use a sturdy shipping box. Include a slip of paper with your Name, Return Address, Phone Number, and Device Passcode inside the box.