Return & Exchange Policy
Effective: September 21, 2025 • Applies to in-store and mail-in purchases from Gadget Rehab, Seattle.
Overview
This page explains how to return or exchange accessories and certified pre-owned devices purchased from Gadget Rehab. Completed repair services are covered by our warranty (defect remedy) rather than a return/refund. See “Repairs & Warranty” below.
Note: Some items are not returnable (e.g., special-order parts, installed services, consumables). See “Non-returnable items.”
Return windows & fees
| Category | Return/Exchange Window | Condition | Fees |
|---|---|---|---|
| Accessories (new) cases, chargers, cables, adapters, etc. |
14 calendar days from purchase/delivery | Unopened, unused, in original packaging with all contents | $0 restocking if unopened; 10% open-box fee if packaging opened |
| Screen protectors | Unused product: 14 days | Not installed, seal intact | Installed protectors are non-returnable |
| Certified pre-owned devices | 7 calendar days (DOA/exchange or refund) | Same condition as sold; remove accounts/locks; include accessories | 10% restocking if missing items or excessive wear appears after sale |
| Mail-in orders | Window follows item category (above) | RMA required; pack securely; include all contents | Customer pays return shipping unless DOA or wrong item shipped |
| Special-order parts | Within supplier’s window (typically 7–14 days) | Unopened, returnable to supplier | Supplier fees + up to 15% restock (if permitted) |
Tip: Keep packaging and all included accessories until you’ve verified the item meets your needs.
Repairs & warranty
- Repair refunds: Diagnostic fees and labor are not refundable once service is performed.
- Defects covered: Most parts & labor carry a limited lifetime warranty against defects (physical/liquid damage excluded).
- If a part fails under warranty: We will repair or replace the defective part. If the exact part is unavailable, we’ll offer a functionally equivalent option or store credit.
- If a repair cannot be completed: Any prepayment is refunded minus special-order parts we cannot return (or supplier fees if applicable).
Non-returnable items
- Installed services (screen protectors applied, software setup, data transfer)
- Consumables (thermal paste, cleaning kits) once opened
- Gift cards and digital licenses
- Items with missing serial/IMEI labels or activation locks (iCloud/Google) still enabled
- Any product damaged after purchase (cracks, liquid, misuse)
How to start a return or exchange
- Locate proof of purchase: receipt, order email, or ticket number.
- Request an RMA: Email repairs@gadgetrehab.com or call (206) 466-4033. Include your name, phone, item, and reason.
- Package the item: Include all accessories and packaging. For devices, sign out of accounts and remove passcodes.
- Ship or visit: In-store returns accepted at 3511 NE 45th St STE 1, Seattle, WA 98105. For mail-in, ship to the same address with your RMA visible on the label.
Return shipping is your responsibility unless the item is DOA or we shipped the wrong item. Use a trackable, insured service; we’re not liable for items lost or damaged in transit back to us.
Refund method
- Refunds go to the original payment method. If unavailable, store credit may be issued.
- Cash purchases over $100 may be refunded by check or card credit.
- Shipping and rush fees are non-refundable unless we are at fault.
Processing time
- Allow 3–5 business days after we receive and inspect your return.
- Banks/card issuers may take additional time to post credits.
Damaged or DOA on arrival
Inspect deliveries upon receipt. If your item arrives damaged or non-functional, contact us within 48 hours with photos of the packaging and item. We’ll arrange an exchange, repair, or refund and provide a prepaid label when we are at fault.
Can I return an item without the box?
We can usually process an exchange/return with missing packaging, but a restocking fee (typically 10–20%) may apply if the item can’t be resold as new.
What if I installed/used the accessory?
Installed accessories (e.g., applied screen protectors) are non-returnable. If defective, we’ll replace under warranty.
Do you price-match instead of returns?
Ask us. When reasonable, we’ll try to resolve issues with a price adjustment or exchange to avoid unnecessary returns.
Are business/bulk sales returnable?
Bulk purchases and B2B orders may have different terms stated on the invoice. When not specified, this policy applies.
This policy applies to purchases from Gadget Rehab only. It does not limit any rights you may have under applicable law. For questions, email repairs@gadgetrehab.com or call (206) 466-4033.