Privacy Policy

Privacy Policy

Last Updated Date: February 26, 2025

This Privacy Policy describes how Gadget Rehab LLC (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).
  • Device Information: Make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide for diagnostic purposes.
  • Repair Information: Details about the repairs requested, services performed, parts used, and repair cost.
  • Communication Information: Records of communications (emails, phone calls, SMS/text messages) managed via RepairDesk, as described below.
  • Website Usage Information: Browsing activity, IP address, browser type, and operating system when you use our website.

2. How We Use Your Information

  • To provide repair services: Diagnosing issues, performing repairs, communicating status updates, and processing payment.
  • To communicate with you: Sending appointment reminders, repair updates, and responding to inquiries.
  • To improve our services: Analyzing trends, identifying areas for improvement, and developing new services.
  • For marketing purposes: With your consent, sending promotional offers and service information.
  • To comply with legal obligations: Disclosing information when required by court orders, subpoenas, or applicable law.
  • To protect our rights and interests: Preventing fraud, enforcing terms and conditions, or defending legal rights.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping companies, IT support providers, and other third parties assisting in service delivery.
  • (SMS/Text Messaging): Mobile phone number and related information are shared with our POS provider to manage SMS/text messaging.
  • Legal Authorities: When required by law or legal process.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our POS provider for appointment reminders, repair progress updates, missed call follow-ups, and review requests.

  • Consent: By providing your mobile number and opting in, you consent to receive SMS messages from Gadget Rehab LLC. Consent may be provided verbally.
  • Opt-Out: Reply “STOP” to any SMS to stop receiving messages.
  • Message Frequency: Varies; primarily appointment reminders and repair status updates.
  • Message/Data Rates: May apply; check with your carrier.
  • 10DLC Compliance: We comply with applicable 10-Digit Long Code regulations.
  • Permitted Message Types:
    • Appointment reminders
    • Repair updates (diagnostic complete, parts ordered, repair completed)
    • Missed call notifications
    • Review requests (feedback on our Google profile)

No Sharing of Information: We do not share your mobile number, email, or SMS opt-in/consent information with third parties for marketing or promotional purposes.

5. Cookies and Other Tracking Technologies

We may use cookies to improve your website experience. Cookies:

  • Remember your preferences
  • Track browsing activity
  • Personalize your experience

You can disable cookies in browser settings, but doing so may limit some features.

7. Data Retention

We retain personal information as long as necessary for the purposes outlined in this Privacy Policy, unless longer retention is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the information we hold.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your information, subject to legal exceptions.
  • Opt-out of marketing: Stop receiving marketing communications at any time.

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children under this age. If you believe your child has provided personal information, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.” Continued use of our services after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns, contact us at:

Gadget Rehab LLC
Email: repairs@gadgetrehab.com
Address: 3511 NE 45th St, Seattle, WA 98105
Phone: (206) 466-4033